Buyer FAQs - International Golf Travel Market

Buyer FAQs


IGTM Frequently Asked Questions

1. What should I do if I cannot access the Hosted Buyer Zone?

2. How do I get my visa support letter?

3. What is a Pre-Scheduled Appointment (PSA) and how are my appointments made?

4. How do I select my Pre-Scheduled Appointments and Destination Discovery Session in advance?

5. How do I view/print my diary of appointments at IGTM?

6. How do I change my appointment once it has been confirmed?

7. How do I apply to attend a FAM or the IGTM Tournament?

8. How do I get to IGTM from the airport?

9. How can I view/ change my accommodation details?

10. Who should I contact if I need to cancel my attendance?

11. When will I receive my event entry badge?

12. Am I able to attend joint appointments with my colleague?

13. Who do I contact if I have any queries with my application?

  1. What should I do if I cannot access the Hosted Buyer Zone?

  2. Please reset your password via the reset link. An automated email will be sent to you with instructions. If you do not receive it within 5 minutes, please check your junk folder.

  3. How do I get my visa support letter?

  4. Hosted Buyers, once accepted onto the programme, can obtain a visa support letter, this is located in in the travel section of the Hosted Buyer Zone.

  5. What is a Pre-Scheduled Appointment (PSA) and how are my appointments made?

  6. Please reset your password via the reset link. An automated email will be sent to you with instructions. If you do not receive it within 5 minutes, please check your junk folder.

    A Pre-Scheduled Appointment is a 20 minute one to one appointment between a buyer and an exhibitor on the show floor. Each buyer must select a minimum of 10 exhibitors (per day of attendance) they would like to see and select these 10 as Appointment Preferences. A buyer can then rank these in order of their preference. Approximately 4 weeks prior to IGTM, our system will match a minimum of ten (10) of your preferences per day of attendance with exhibitor availability. Your matched and confirmed appointments will then be shown in your Hosted Buyer Zone.

  7. How do I select my Pre-Scheduled Appointments and Destination Discovery Session in advance?

  8. Qualified Hosted Buyers will be given access to login to the ‘Hosted Buyer Zone’. Once logged into the Hosted Buyer Zone, click ‘Select Pre-Scheduled Appointments’. Select exhibitors of interest to you from the list. You can search alphabetically by the exhibitor name, product or by country. The same process applies for Destination Presentations. These appointments are presentations given to a group of individual hosted buyers who are interested in that particular session.

  9. How do I view/print my diary of appointments at IGTM?

  10. Log in to the Hosted Buyer Zone with your unique access code, and click to view/ print your full itinerary. This will include your travel details and your personal appointment diary. This option will be available after Tuesday 25 September 2018.

  11. How do I change my appointment once it has been confirmed?

  12. Appointments are matched through the online system according to your preferences you have selected, you will not be able to change the appointment. Please email the Hosted Buyer team at igtmbuyers@reedexpo.co.uk

  13. How do I apply to attend a FAM or the IGTM Tournament?

  14. You can request to attend one of our official FAM tours on IAGTO’s website.

    Please note: spaces are very limited and your request to attend a specific tour will be evaluated by the organisers of the tour. Please also take into consideration that you can only apply for the tour as an IAGTO member.

  15. How do I get to IGTM from the airport?

  16. Shuttle buses operating between Ljubljana airport and IGTM official hotels. More information will be available here.

  17. How can I view/ change my accommodation details?

  18. Please contact our official DMC at igtm@golfslovenia.net or by phone on +386 1 244 25 30

  19. Who should I contact if I need to cancel my attendance?

  20. Cancellations of attendance will only be accepted by email to igtmbuyers@reedexpo.co.uk.

    This will not be effective until you have received a written acknowledgement from IGTM. Please refer to the terms and conditions. regarding applicable cancellation fees.

  21. When will I receive my event entry badge?

  22. An email will be sent to you approximately one week prior to IGTM inviting you to download your badge.

  23. Am I able to attend joint appointments with my colleague?

  24. Please let IGTM know in writing by emailing igtmbuyers@reedexpo.co.uk as soon as possible. Please note, complimentary accommodation is provided to buyers with own diary of appointments only.

  25. Who do I contact if I have any queries with my application?

  26. Please get in touch with the Customer Services team via the Live Help on IGTM website, or by email , or phone on +44 (0)20 82712150.

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